🔄 RS Clothing BD – Return & Exchange Policy

✅ Eligibility for Return or Exchange

• Return or exchange requests must be made within 3 days of receiving the product.

• Items must be:

  • Unused and unworn

  • In original condition with tags and packaging

  • Not washed, damaged, or altered

❌ Non-Returnable Items

• Sale or clearance items (unless defective)

• Customized or pre-ordered products

• Items with hygiene concerns (e.g. undergarments, cosmetics)

🔄 Reasons Accepted for Exchange

• Wrong size or color sent

• Defective or damaged item

• Received a different product than ordered

📷 Proof Required

• Customers must provide photo/video evidence of the issue (e.g., damage, wrong product) within 24 hours of delivery.

🚚 Return/Exchange Process

1. Contact us on Facebook inbox / phone / WhatsApp with order details.

2. Share images of the product issue.

3. Wait for approval and instructions.

4. Once approved, return the product via courier service.

5. Upon receiving and verifying the item, we will send the replacement or refund (if applicable).

💰 Return Shipping Cost

• If the mistake is on our part, we will cover the return shipping cost.

• If the return is due to customer’s change of mind, the customer will bear the shipping charges.

🔁 Exchange Only (No Cash Refunds)

• In most cases, we offer exchange or store credit.

• Refunds are only issued if no replacement is available.